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Order Management
Precision Order Management for Efficient Production
Your orders, our precision. From confirmation to production, we ensure every step meets your expectations.
Proforma Invoice Confirmation
JBL will send a Proforma Invoice, awaiting your order confirmation.
- Your Role: Confirm the content of the invoice and reply to the confirmation.
- Our Commitment: Once confirmed, we will proceed to the next step immediately.
Drawing Confirmation
JBL provides detailed production drawings and specifications to ensure the product design meets your expectations.
- Your Role: Review drawings and confirm all details.
- Our Commitment: Produce samples according to confirmed drawings.
Sample Approval
Before mass production, JBL offers two approval methods for samples:
✅ Option 1: Approve based on QA inspection images of the sample
✅ Option 2: JBL will courier the sample for your review
✅ Option 1: Approve based on QA inspection images of the sample
✅ Option 2: JBL will courier the sample for your review
- Your Role: Choose the approval method that suits you and give your confirmation.
- Our Commitment: Mass production will only take place after your approval.
Shipping Notice
📌 Once mass production is completed, JBL will send:
📷 QA inspection photos
📦 Packaging and accessory images
📷 QA inspection photos
📦 Packaging and accessory images
- Your Role: Confirms inspection results and ensures that all details are in order.
- Our Commitment: Follow SOP process for shipment.
Order Status Tracking
To ensure transparency, JBL provides weekly updates every Thursday, including:
📅 Production progress
🚨 Delays, if any
📦 Shipping updates
📅 Production progress
🚨 Delays, if any
📦 Shipping updates
- Your Role: Check the status and communicate with us in a timely manner.
- Our Commitment: Keep your order under control at all times.
Efficient Logistics for On-Time Delivery
From booking to delivery, we manage every detail for a seamless experience.
Booking Information
🚢 FOB/Ex works Orders:JBL will send Booking Information 10 days before the goods are ready, allowing you to arrange your shipping agent.
✈️ CIF Orders: JBL will book the vessel or flight 10 days in advance of shipment.
✈️ CIF Orders: JBL will book the vessel or flight 10 days in advance of shipment.
- Your Role: Confirm transportation arrangements promptly.
- Our Commitment: Provide a clear shipping schedule to avoid delays.
Customs Clearance Documents
📑 Once the goods depart, JBL will send the customs clearance documents (including the Certificate of Origin) to ensure a smooth customs process.
- Your Role: Coordinate with your customs broker regarding document requirements.
- Our Commitment: Ensure all necessary documents are ready to prevent clearance delays.
Arrival Notice
JBL will provide an arrival notice 1-2 days before arrival, allowing you to prepare for receiving the goods.
- Your Role: Arrange warehouse or pickup accordingly.
- Our Commitment: Keep you informed of the shipment’s progress.
Pickup Notification
🚚 Once the shipping agent confirms the goods have been collected, JBL will send a pickup notification, ensuring successful delivery.
- Your Role: Verify the goods and confirm receipt.
- Our Commitment: Offer real-time support for a smooth handover.
After-Sales Support
📞 Need installation assistance? Have any concerns?
JBL will follow up approximately one month after delivery, offering after-sales support.
JBL will follow up approximately one month after delivery, offering after-sales support.
- Your Role: Share any installation or usage concerns with us.
- Our Commitment: Our support extends beyond delivery – we’re here to help anytime.
Easily Track the Latest Updates on Your Orders.
Dedicated Support & Regular Updates
We provide weekly Order Status Reports every Thursday, keeping you informed about your order’s progress.
This ensures you can plan installations for both ongoing and future projects with ease.
Real-Time Production Progress Notifications
Our customer service team provide timely updates based on your requirements, ensuring full transparency. You’ll always stay informed about your order’s production status, allowing for better coordination and planning.
Your Feedback Matters
We value your suggestions and use them to improve both our conveyor belt production and service. Your input helps us enhance your experience and better meet your needs.
How do I confirm my order?
JBL will send a Proforma Invoice during the order confirmation stage.
How long does the production process take?
The production time depends on the order quantity and product specifications.
ypically, small orders take 2-4 weeks, while large orders may take 4-6 weeks.
ypically, small orders take 2-4 weeks, while large orders may take 4-6 weeks.
How can I track my order status?
JBL provides weekly order status updates every Thursday, including production progress, shipping schedules, and potential delays, so you are always informed.
When will I receive shipping details after production is completed?
Once mass production is completed, JBL will send QA inspection images, packaging and accessory photos, along with a Shipping Notice.
What shipping methods does JBL offer?
JBL offers the following shipping methods:
🚢 FOB/Ex works (Customers arrange their shipping agents)
✈️ CIF/Courier (JBL books sea or air freight on behalf of the customer)
🚢 FOB/Ex works (Customers arrange their shipping agents)
✈️ CIF/Courier (JBL books sea or air freight on behalf of the customer)
If there is an issue with my order, how can I contact JBL?
You can contact JBL through:
📧 Email:info@jblmetal.com
📞 Phone: +86 138 1487 2506
🌍 WhatApps: +86 138 1487 2506
📧 Email:info@jblmetal.com
📞 Phone: +86 138 1487 2506
🌍 WhatApps: +86 138 1487 2506
FAQ
Can’t find your question?
Contact us for further assistance! 🚀
Contact us for further assistance! 🚀
